COMPANY POLICY

PLEASE READ BEFORE PLACING ANY ORDERS WITH MajorGrafix Designs

 ALL CLIENTS ARE SUBJECT TO THESE RULES & REGULATIONS PAYMENTS 

 

A deposit of a minimum of 50%-100% of the total amount must be paid before any project is started. When only doing Design Layouts.

Full payment of 100% is due before any type or form of artwork begins. (No Printing, Full Payment Is Required)

 

Once the design is finished you will be sent a low-scale sample or a watermarked finish before the final payment is to be made, smaller projects such as display pictures will require full payment upfront.

* NOTE, Do not email pictures and or payments without email confirmation from MajorGrafix or your project will be delayed.  

When placing an order please enter your project details inside the subject field ordered (for example when placing an order for a CD please put the title and name of the CD) 

 

 

PRICELIST:

The price list varies and depends on the work involved in the design. Once you email the specific details of your project, a price quote will be sent and no payment is to be sent until the quote is agreed upon. ( prices are not changed very often but the prices are subjected to change and may do so without warning) 

 

ARTWORK: 

Artwork that is to be printed is sent to you electronically via email or downloaded through a link sent by email (all print files are print-ready in PDF format, CMYK, 300dpi, with bleed) - All finalized artwork will be marked with the MAJORGrafix Logo, no exceptions. If you would like it removed an extra charge will be added 

 

CANCELLATION:

If for any reason you want to cancel a service already rendered or paid for, that is your choice. However, due to the work produced or in the queue, payments already received by MAJORGRAFIX, will not be refunded in order to offset the loss of business.

If partial work has already been received by the client and they choose to cancel, the partial or full payment that has been paid will not be refunded. 

 

Ownership of all artwork, layouts, and development will remain the property of MAJORGRAFIX and all remaining work will not be sent to the client for their ownership. If the project is in its final stage, ownership will be transferred to the client after full payment is received.

 

TERMINATION OF SERVICE: 

The client has one week to respond to our emails and proofs. After this grace period, the order will be terminated, and the client will have to pay a restart fee of $100. Waiting on responses/decisions hinders us from closing out projects and moving on to new clients. We understand that life happens. Just openly communicate that with us. Trust, we will do our best to work with you. The client has the right to terminate this agreement if, MAJORGRAFIX fails to fulfill service requests within the given turnaround time. If the agreement is terminated for any reason from the client other than failure to deliver within the given turnaround time, MAJORGRAFIX shall retain the payment and cancel the order. MAJORGRAFIX also has the right to terminate this agreement and retain payment if a client becomes verbally abusive, unreachable, procrastinates, and absurd.

**This agreement can also be terminated by MAJORGRAFIX for the following reasons:

1. Rejection of several designs without giving sufficient criticism or suggestions, leaving the designer to guess what they dislike (“I don’t know what’s wrong. I just don’t like it.”)

2. Requests features that were not in the original agreement, or on the original onboarding form and then refuses to pay for extra services rendered.

3. Makes unreasonable requests, usually with delivery time (“I would like four different versions of the website by tomorrow night, thank you!”I would like the website to be changed from the original request to another design")

4. Is unable to make decisions, forcing the designer to make constant changes to the design.

5. Overly-contact and harassment In the event of termination of this agreement, MAJORGRAFIX owns the design and has the right to consummate, exhibit, and/or sell the design (not including business name). Furthermore, MAJORGRAFIX owns all the design concepts engendered before the final design. The client understands that once the invoice is paid in full, the client has the right to utilize the design in all media subsidiaries for business promotion and that MAJORGRAFIX reserves the right to exhibit the design for business promotional use.

 

REFUNDS:

Deposits and payments are 100% Non-Refundable. Due to the fact that we provide a custom service, the time that it takes to create designs is non-refundable. Our time is valuable and so is yours so please communicate professionally and responsibly of your design expectations. Unique Images By Chrissie does not provide refunds for any services unless agreed upon. Having buyers remorse or wanting to use another company instead is not a suitable means for a refund. Once payment has been made to MAJORGRAFIX, the project will begin in the time frame given to the client. It is advised that you give the project a realistic amount of time for completion for these reasons: revisions may be needed, it may be a peak in the orders received and prior work received may take longer than expected. We provide a suitable timeframe, however, there may be an additional business day or two needed before we can begin if it is a busy time. 

 

CONTACT: 

All communication is done strictly via email. Please be advised MAJORGRAFIX works on many orders at the same time and there may be short periods of time where you do not receive any contact until there is something to produce for your approval. MajorGrafix will call customers if an order is in progress and difficulties arise, all emails will be answered within 24 hours if you have any concerns, please email at info@majorgrafixdesigns.com

 

TURNAROUND TIME: 

All artwork takes between 7-14 business days ( LOGO DESIGN, FLYERS, BUSINESS CARDS, MOTION GRAPHICS 2-4 WEEKS FOR WEBSITE DESIGN, BRANDING PACKAGES AND LARGER PROJECTS. Depending on the workload, artwork may take less or more time than advertised. You will be notified if there is a significant delay to your project.  We do not offer rush fees.

 

REVISIONS + PROOFS: 

The design process will be done in rounds. Round One is the first design, Round Two and up are revisions. You will receive several proofs in the first round, the number of which is dependent on the product. You will receive 2 free revisions to the proofs. Anything above 2 revisions will be subject to a $50 per revision fee.

FORMATS: Files will be sent in the following formats: PNG, PDF, AI, EPS, and JPG. You will receive logo designs in several colorways for different purposes. Photos are sent via Wetransfer, Dropbox, or Google Drive.

 

We do not send PSD files. 

 

FINAL PRODUCT: 

Once the final product is complete and approved, the design process will come to an end. Please ensure that you are satisfied with everything when you approve the final design. If there is an error on MAJORGRAFIX end (spelling, etc.), MAJORGRAFIX will fix it free of charge. However, changes such as colors, font, etc. after final approval will be subject to a $50 revision fee. 

 

TRANSFER OF RIGHTS: 

Once final work is sent, the client has free reign as to what to do with their product. They must, however, under no circumstances sell the graphics to a third party. The client does not have to display MAJORGRAFIX’s name when posting the work completed, but the Client may not seek to mislead others that the work was created by anyone other than MAJORGRAFIX . Draft files and samples of designs are property of MAJORGRAFIX  and shall not be used in any way or posted onto social media. 

 

GHOSTING CLAUSE: 

Any client who books service and disappears after 2 weeks of no show, no call, no response..you will receive 2 follow-up emails. If emails are not responded to after a 2 week period and no formal agreement is made between the client and Chrissie, Project will be deemed as fortified and no refund will be provided. If the Client would like to continue after 2 months a restart fee of $150 will be charged before the project resumes. 

TERMS & CONDITIONS ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT ANY NOTICE. 

 

 DELIVERY IN THE FLORIDA AREA  IS 48-72 HRS AFTER THE JOB IS PRINTED.

DELIVERY OUT OF THE FLORIDA AREA  IS SHIPPED ON A 2-3 DAY SHIPPING SHIPPING COST IS MEASURED BY BOX WEIGHT AND WILL BE ADDED TO YOUR TOTAL COST *PLEASE PROVIDE SHIPPING ADDRESS TO YOUR EMAIL, WE SHIP THE BOXES TO THE EXACT ADDRESS THAT IS GIVEN AND WE ARE NOT RESPONSIBLE FOR BOXES LOST IF A WRONG SHIPPING ADDRESS WAS SUPPLIED 

PLEASE DO NOT - Do not REQUEST FREE WORK as this is found insulting due to the fact designs take time and effort - DO NOT ask to TRADE, for example, Promotion or whatever it might be that you are trying a trade.

 THANKS For Choosing MajorGrafix Designs & HAVE A GREAT DAY